Field Service: Start-Up & Warranty


Start-Up and Warranty

Even with the best-laid plans, you’re only halfway there. It doesn’t matter whether it’s a new building, an extension or a renovation – only expert implementation will ensure the lasting success of any investment in air conditioning.

STULZ guarantees customers an industry leading:

  • 2 year parts warranty from date of factory warranty inspection/start-up

  • 90 day labor warranty from date of factory warranty inspection/start-up

Services offered as part of the warranty inspection/start-up visit include:

  • Basic Product Familiarization

    Factory authorized technicians provide a brief equipment overview as part of the warranty/inspection/Start-up.

  • BMS/Communication Services

    Factory authorized technicians ensure that STULZ products are configured and capable of communicating in accordance with customer requirements.

  • Commissioning Assistance

    Factory authorized technicians provide a factory interface to agents during commissioning, functional and integral testing.

  • Owner Training

    Comprehensive and flexible training programs for end users via onsite, factory or web-based sessions. These training sessions are tailored to the customer's schedule, equipment and factory requirements.

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